itemada SelfService

Ready-made, sustainability promoting, and easy-to-implement platform for digitizing the off-line products.

It is really annoying to stare at a product that unexpectedly start requiring your extra attention – you don’t know how to use it, it needs service, repair, or anything you’re not too familiar with. What makes it annoying, is that you don’t have the manuals or right contacts in hand. You must start searching for these. Whether you dig into your drawers or wherever you keep your manuals, or start googleing, its time consuming and irritating. When googleing, you must know the model or make of the product, and you have not necessarily memorized this either. Eventually, you’ll find what you need.

Next, you either need to scroll or browse the manual for finding a right information, or you need start describing your issue to someone (either by calling or writing an e-mail or a message) and waiting for a reply.

Quite a hassle…

Itemada SelfService is there for you to help.

A simple and discrete QR code prompts you all the necessary data, contacts, files and interactive guides, wizards, and troubleshooters for that specific product to your phone’s screen. You can see the product’s model, ID, serial number and other important information, open the relevant manuals, e-mail or call for service, or get things solved by yourself by using interactive tools on your phone’s screen. In case you get stuck in solving the case on your own, you can get help with a single tap on the screen – itemada provides all the data on the product and attempts you’ve made to the service desk. You don’t have to start explaining and describing them what’s the case. Hassle free!

The data and services behind that QR code are there forever regardless of what the manufacturer has changed on its website or IT systems. It works and supports the users independently!

 
Itemada service log
The data and services behind that QR code are there forever. It works and supports the users independently!

Features

  • Product group specific data sets
    – Create unlimited amount of different data sets for different product groups
    – Configure data to be private or public (visible to anyone scanning the QR code)
  • Independent and maintained databases for products’ data
    – Servers are hosted in secure environments, maintained and backed up following highest security and service standards
  • Manual and automatic data input modes
    – The user can add and edit data manually in Admin-environment
    – The service can be integrated with any other data system (ERP, CRM, etc) via API
  • QR-code generator
    – For every product entry a QR code is generated. The user can print it, save as URL, vector of picture
    – An empty QR codes can be generated for printing the labels in bigger batches and in customised design
  • Linking of product data and empty QR code
    – If a pre-printed unique QR codes are in use, then you can enter the product data to the database at any suitable time before the product is manufactured and labelled with an empty QR code. Along with the labelling process the empty QR code can be easily linked to relevant product data
  • Contacts and roles
    – You can define multiple contacts to a product. For example, Manufacturer, Seller, Installer, Service, etc. The number and names of roles are not limited.
    – Company with a role can be defined private or public (visible to anyone scanning the QR code)
  • Interactive tools
    – Create interactive guides, wizards, and troubleshooters to help users to solve the cases by themselves or to guide them to clearly define their issue for the customer care. When user gets stuck in problem solving, add a message option for calling for help (with all necessary product data and solving steps taken).
 
itemada-selfservice-admin
Create interactive guides, wizards, and troubleshooters to help users to solve the cases by themselves or to guide them to clearly define their issue for the customer care

How does it work?

1Enter data to itemada

  • Manually in Admin-environment
  • Automatically via API

2Apply the QR code to the product

  • Direct print
  • Pre-printed labels

3Users scan the code

  • User scans the code and has all the needed information and directions on the screen

4Users get directed to solve the issue on their own

  • If user cannot solve the issue, a message with relevant product data and platform-collected problem description is sent out
  • Customer care takes action

Request a demo for Itemada SelfService

The demo will be made in Teams. Please propose few time slots that are convenient for you.