It is really annoying to stare at a product that unexpectedly start requiring your extra attention – you don’t know how to use it, it needs service, repair, or anything you’re not too familiar with. What makes it annoying, is that you don’t have the manuals or right contacts in hand. You must start searching for these. Whether you dig into your drawers or wherever you keep your manuals, or start googleing, its time consuming and irritating. When googleing, you must know the model or make of the product, and you have not necessarily memorized this either. Eventually, you’ll find what you need.

Next, you either need to scroll or browse the manual for finding a right information, or you need start describing your issue to someone (either by calling or writing an e-mail or a message) and waiting for a reply.

Quite a hassle…

Itemada SelfService is there for you to help.

A simple and discrete QR code prompts you all the necessary data, contacts, files and interactive guides, wizards, and troubleshooters for that specific product to your phone’s screen. You can see the product’s model, ID, serial number and other important information, open the relevant manuals, e-mail or call for service, or get things solved by yourself by using interactive tools on your phone’s screen. In case you get stuck in solving the case on your own, you can get help with a single tap on the screen – itemada provides all the data on the product and attempts you’ve made to the service desk. You don’t have to start explaining and describing them what’s the case. Hassle free!

The data and services behind that QR code are there forever regardless of what the manufacturer has changed on its website or IT systems. It works and supports the users independently!